Aftersales Customer Services Representative

3 weeks ago

Hatfield, Hertfordshire, United Kingdom Vetsure Pet Insurance Full time

{"h2": "Job Title: Aftersales Customer Services Executive", "p": "We are seeking a highly skilled and motivated Aftersales Customer Services Executive to join our team at Vetsure Pet Insurance. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients and veterinary partners.", "h3": "Key Responsibilities:", "ul": [{"li": "Handling inbound sales and customer service calls to provide timely and effective solutions to customer queries"}, {"li": "Setting up new policies and updating existing customer records to ensure accurate and up-to-date information"}, {"li": "Increasing consumer awareness and completing any necessary administrative tasks to support the growth of our business"}, {"li": "Outbound calls to convert warm leads to live policies and drive sales growth"}, {"li": "Completing the administration of Pet Health Plans (PHP) to ensure seamless customer experience"}, {"li": "Ensuring timely and accurate communication with customers and veterinary partners regarding policy and claim-related matters"}, {"li": "First-line complaints handling to resolve customer issues in a fair and timely manner"}, {"li": "Maintaining and building relationships with veterinary practices and staff to drive leads and reinforce partnerships"}, {"li": "Assisting veterinary groups with day-to-day issues and providing support as needed"}, {"li": "Staying up-to-date with regulatory requirements and industry developments to ensure compliance and best practices"}], "h3": "Key Skills and Qualifications:", "ul": [{"li": "Excellent verbal, listening, and written communication skills to deliver high-quality customer service"}, {"li": "Ability to work in a fast-paced environment and prioritize tasks effectively to meet deadlines"}, {"li": "Strong analytical and problem-solving skills to resolve customer issues and improve processes"}, {"li": "Proficiency in computer software packages, including MS Excel, Word, and PowerPoint"}, {"li": "Previous contact centre experience in sales or customer service, preferably in insurance and/or the pet industry"}, {"li": "Strong interpersonal skills and ability to build relationships with customers and veterinary partners"}, {"li": "Ability to work independently and as part of a team to achieve business objectives"}], "h3": "What We Offer:", "p": "As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "p": "Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required of the job holder.", "p": "We are an equal opportunities employer and welcome applications from all qualified candidates.", "p": "Thank you for your interest in Vetsure Pet Insurance.", "p": "We look forward to hearing from you.", "p": "Best regards, Vetsure Pet Insurance Team"}

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