Food and Beverage Operations Manager

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Diageo Full time
About the Role

The Food and Beverage Manager will be responsible for leading the food and beverage operations at Johnnie Walker Princes Street, ensuring exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Develop and implement strategies to enhance the food and beverage offerings, increasing revenue and profitability.
  • Lead a team of hospitality professionals, providing guidance and support to ensure exceptional customer service.
  • Collaborate with the marketing team to develop and execute F&B-related campaigns and events.
  • Manage the catering partner contract, ensuring alignment with business objectives and quality standards.
  • Oversee the development of menus, pricing structures, and processes to cater to diverse market segments.
  • Ensure compliance with food safety, health and safety, and other legislation, introducing procedures to mitigate potential risks.
  • Lead on alcohol licensing, overseeing training and accreditations, and ensuring legal compliance.
Leadership Responsibilities:
  • Attract, recruit, train, and appraise talented personnel, developing a high-performing team.
  • Develop a staff training plan, supervising delivery of in-house and external training, and fostering a 'learning culture' within the team.
  • Hold regular team meetings to communicate targets, aims, and objectives, standards required, and company information.
  • Ensure labour establishments are in line with budgets, taking accountability for team culture and year-on-year improvement in team satisfaction.
Contract Management Responsibilities:
  • Maintain a proactive contract management approach to the catering operator, ensuring partnership development at all times.
  • Establish and monitor budgetary targets, service levels, KPIs, schedules, policies, and procedures.
  • Enforce adherence to legal requirements, industry, and Diageo regulations and quality standards.
  • Ensure all records are maintained correctly and consistently by routine and spot checks.
  • Report routinely to senior management on key performance indicators, including sales results, productivity, margin management, and net profit achievement.

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