Executive Office Lead
4 weeks ago
Job Title: Executive Office Lead
Job Description:
Brook Street, in partnership with the Home Office, is seeking a highly skilled and experienced Executive Office Lead to join their Meet and Greet customer services team. As a Team Leader, you will be responsible for guiding, monitoring, and leading a team of customer service representatives. Your primary objective will be to ensure excellent customer service is provided to customers, while also overseeing the day-to-day operations of the team.
Key Responsibilities:
- Lead and manage a team of customer service representatives
- Ensure excellent customer service is provided to customers
- Oversee the day-to-day operations of the team
- Monitor team performance and provide feedback
- Conduct regular check-ins with team members to discuss goals, performance, and wellbeing
Requirements:
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and deal with vulnerable customers
- At least five GCSEs (or equivalent Level 2 qualifications) at grade 4/C or above, including Maths and English Language
Training:
The Home Office will provide a 4-week training period, consisting of shadowing experienced team members and on-the-job learning. Please note that no annual leave will be permitted during the 4 weeks of training.
Benefits:
- Guaranteed interview with a PSR Sourcer
- Opportunity to work with a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme
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