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Senior IT Support Specialist

2 months ago

Winsford, Cheshire, United Kingdom In Technology Group Full time
Job Title: Senior IT Support Specialist

We are seeking a highly skilled Senior IT Support Specialist to join our team at In Technology Group Ltd. As a Senior IT Support Specialist, you will be responsible for providing top-tier IT services to our diverse range of clients. Your primary focus will be on resolving complex technical issues, working on various client-based projects, and providing exceptional support to our clients.

Key Responsibilities:
  1. Resolve complex technical issues
  2. Work on various client-based projects
  3. Provide exceptional support to our clients
  4. Diagnose software and hardware faults
  5. Helpdesk support for AV, phone, hardware issues

Requirements:
  1. Extensive use of Office 365 package
  2. Knowledge on firewall, networking/security procedures, routing & switches
  3. Understanding of Network protocols - DNS, DHCP, TCP/IP, WAN, LAN
  4. Experience with virtualisation - Hyper-V / VMWare / Citrix etc
  5. Fantastic communication skills, confident talking with seniors
  6. Enthusiastic with a can-do attitude
  7. Great team player, happy to help each other out

Benefits:
  1. Company vehicle / or mileage paid
  2. Free parking on site
  3. 28 Days annual leave
  4. Workplace pension
  5. Collaborative and supportive team environment
  6. Additional money earned with on call or call out fees

Key Words: Senior IT Technician, 2nd line, 2nd/3rd line, Senior IT Engineer, Field Engineer, MSP Engineer