Service Delivery Specialist

3 days ago


Diss, Norfolk, United Kingdom Monarch Full time

**Become a vital part of our dynamic team at Monarch**, a leading UK provider of water softeners.

As a Service Coordinator, you will be responsible for managing service inquiries, scheduling maintenance visits, and ensuring our engineers are optimally deployed.

Your role will involve handling customer queries, promoting our product range, and providing essential administrative support.

**Key responsibilities**

  • Manage customer inquiries and schedule service and maintenance visits.
  • Collaborate effectively within a team to achieve service excellence.
  • Demonstrate the ability to work independently when required.
  • Process payments over the phone accurately.
  • Assist in stock management and ordering supplies.
  • Oversee diary management for scheduled engineering visits.
  • Perform general administrative duties, including data entry and processing.

What we offer

  • 25 days annual leave + bank holidays
  • Full training and continuous support with your team
  • Onsite parking available
  • Cycle to Work scheme available
  • A market leading company pension
  • Life insurance
  • Employee rewards and discounts
  • Option to join Health Care Cash Plan
  • 24/7 365-day access to Employee Assistance Programme through Health Assured
  • Access to on-going learning and development with our online learning platform


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