Customer Service Representative

1 month ago


Bracknell, Bracknell Forest, United Kingdom Hollywood Bowl Group Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Team Member at Hollywood Bowl Group. As a Team Member, you will be at the forefront of delivering exceptional customer experiences, ensuring that our customers have an enjoyable and memorable time at our bowling and entertainment centres.

Key Responsibilities
  • Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to maintain a clean and safe environment, adhering to health and safety standards.
  • Operate cash handling systems, process transactions, and maintain accurate records.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with company policies and procedures.
  • Contribute to the achievement of sales targets, promoting our products and services to customers.
What We Offer

As a Team Member at Hollywood Bowl Group, you will enjoy a range of benefits, including:

  • A competitive hourly rate, with opportunities for overtime and bonuses.
  • Access to apprenticeship programmes and in-house management training, supporting your career development.
  • A comprehensive induction programme, ensuring you have the skills and knowledge to excel in your role.
  • A fun and dynamic work environment, with opportunities to work with a diverse and talented team.
  • Discounts on food and drink, as well as access to exclusive employee benefits.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A flexible and adaptable approach, with a willingness to work varied shifts, including evenings and weekends.
  • Basic literacy and numeracy skills, with the ability to operate cash handling systems and maintain accurate records.
  • A passion for delivering exceptional customer experiences, with a commitment to providing outstanding service.
About Us

Hollywood Bowl Group is a leading provider of bowling and entertainment centres, with a passion for bringing families and friends together for affordable fun and healthy competition. With 72 centres across the UK and 12 centres in Canada, we offer a unique and exciting work environment, with opportunities to develop your skills and career.



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