Network Operations Centre Engineering Professional

7 days ago


Birmingham, Birmingham, United Kingdom Vodafone Full time
About the Role

We are seeking a highly skilled Network Operations Centre Engineer to join our team in Birmingham. As a key member of our 24/7 shift team, you will be responsible for providing professional expertise on the day-to-day management of customers' strategic networks and handover of services.

This is an excellent opportunity to work with cutting-edge technology and develop your skills in troubleshooting and resolving complex network issues. You will collaborate with both internal teams and external suppliers to deliver activities within SLA timescales and maintain strong interpersonal relationships with key customer stakeholders.

Key Responsibilities
  • Proactively investigate, analyze, and diagnose network issues through thorough examination of data collation and tool sets provided for network analysis.
  • Jointly responsible for the support of the CNI LAN environment (with some WAN infrastructure) and undertake or support rapid restoration of CNI network fault resolution within SLA (and prior to critical Service failure where possible).
  • Take overall pro-active responsibility for the technical support/issues arising within the CNI environment at Data Centres, working with associated Service Desks to ensure correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics/impact assessments).
  • Investigate network problems identified using proactive (management) tools - where possible before critical Services are impacted.
  • Ensure that incidents are escalated according to the Operational Procedures Document as required and all incidents are dealt with correctly and customer SLAs are managed/not breached and customer expectations are maintained/exceeded.
  • Develop/follow documented and agreed business processes/procedures and keep abreast of Network Environmental changes (Change Control Process).
  • Identify and highlight any deficiencies in the business processes/procedures, offering recommendations and undertaking any corrective action (approved by the TDA/Ops Team Leader).
  • Ensure that all alerts generated are investigated and effectively communicated in accordance with the Operational Procedure Documentation OPD (with summary of impact assessment).
About You
  • You will have excellent customer relations skills, good communication skills, and experience in handling and working customer SLAs.
  • You must have experience in working on customer Switched networks and be able to work under pressure.
  • Please note that Secure vetting will be required for this role. Candidates must demonstrate UK residency for a minimum of 5 years to be eligible.
Benefits

This role offers an estimated salary of £45,000 - £60,000 per annum, depending on experience, plus excellent basic salary, shift allowance, bonus, and Vodafone benefits. The position requires flexible availability arrangements, including 24/7 shifts. You will have opportunities to develop your skills and knowledge in a dynamic and supportive environment.



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