Network Operations Centre Engineer

2 weeks ago

Birmingham, Birmingham, United Kingdom Vodafone Full time

Location: Full-Time On-Site

Job Summary:

Vodafone UK is seeking a skilled Network Operations Centre Engineer to join our Business Technology Solutions team. As a key customer-facing role, you will provide professional expertise on the day-to-day management of customers' strategic networks and handover of services from Provide to Assure.

Key Responsibilities:

  • Investigate, analyze, and diagnose network issues through thorough examination of data collation and tool sets provided for network analysis.
  • Support the CNI LAN environment (with some WAN infrastructure) and undertake or support rapid restoration of CNI network fault resolution within SLA.
  • Take overall proactive responsibility for technical support/issues arising within the CNI environment at Data Centres, working with associated Service Desks to ensure correct action for an incident is taken and posted to the correct resolving agency.
  • Investigate network problems identified using proactive (management) tools - where possible before critical Services are impacted.
  • Ensure incidents are escalated according to Operational Procedures Document as required.
  • Develop/follow documented and agreed business processes/procedures and keep abreast of Network Environmental changes (Change Control Process).
  • Identify and highlight any deficiencies in business processes/procedures, offering recommendations and undertaking any corrective action (approved by the TDA/Operations Team Leader).
  • Ensure all alerts generated are investigated and are effectively communicated in accordance with Operational Procedure Documentation OPD.
  • Meet/exceed business, department, and individual objectives and targets in line with business, service, and operational requirements.
  • Investigate and analyze complex incidents/problems and engage with 2nd/3rd line on-site engineering (or TDA) resource where necessary.
  • Assist with analysis of root cause of faults and production of subsequent detailed RCA reports.
  • Capture client-specific business requirements and creation of technical frameworks that address them using appropriate technologies.
  • Input of technical/engineering relationship with the customer.
  • Contribute to ad-hoc support duties/related project delivery as determined from time to time by members of the management team/PMO/TDA.
  • Participate and support the shift team rota and flexible availability arrangements.
  • Build and maintain trusted relationships with key customer stakeholders.
  • Become expert in customer networks and their technologies.
  • Provide expert support/guidance on related SRTs during critical fault investigation/Service restoration.

Requirements:

  • Excellent customer relations skills.
  • Good communication skills.
  • Good knowledge of spreadsheet reporting/creation.
  • Experience in handling and working customer SLAs.
  • Experience in working to deadlines.
  • Experience in working under pressure.
  • Good problem-solving skills.
  • Must have experience in working on customer Switched networks.
  • Please note that Secure vetting will be required for this role. Candidates must demonstrate UK residency for a minimum of 5 years to be eligible.

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