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Brand Ambassador

1 month ago

London, Greater London, United Kingdom Selfridges Full time

Brand Ambassador

As a Brand Ambassador, you will be responsible for delivering exceptional customer service and creating a memorable experience for our customers. You will be the face of our brand, sharing product knowledge and inspiring others to deliver the same level of service.

Key Responsibilities:

  • Deliver exceptional customer service and create a memorable experience for our customers
  • Share product knowledge and inspire others to deliver the same level of service
  • Understand and follow health and safety procedures and security procedures
  • Adapt to the challenges that vary from day to day and be flexible in the work you undertake
  • Build and develop your own client base and nurture customer relationships

About You:

  • You will be all over the numbers, setting sales, CRM, and NPS targets
  • You will be a great communicator, passionate about our products and able to deliver inspiring brand training to your team
  • You will be well-informed, making it your business to know what our competitors are up to
  • You will be known to be a sales and service expert, collaborative and approachable
  • You will be a proud shopkeeper, replenishing stock and maintaining the Selfridges standards

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.