Bodyshop Customer Experience Specialist

22 hours ago


Wisbech, United Kingdom J S Holmes Full time
About the Job

We are seeking a highly motivated and customer-focused Vehicle Bodyshop Receptionist and Administrator to join our team at J S Holmes. The successful candidate will provide exceptional support to our vehicle estimator and deliver outstanding customer service in a fast-paced bodyshop environment.

About Us

J S Holmes is a well-established, family-run business with over 70 years of experience in the automotive industry. We take pride in delivering exceptional service to our customers and fostering a welcoming environment for both our staff and clients.

The Role

In this role, you will be responsible for assisting the vehicle estimator with completing and submitting estimates and job packs to insurance companies, liaising with customers to arrange booking-in dates and vehicle handovers, and welcoming Bodyshop and service customers to the dealership, providing a friendly and professional first point of contact.

Key Responsibilities:

  • Assisting the vehicle estimator with completing and submitting estimates and job packs to insurance companies.
  • Liaising with customers to arrange booking-in dates and vehicle handovers.
  • Welcoming Bodyshop and service customers to the dealership, providing a friendly and professional first point of contact.
  • Answering incoming calls and directing them as necessary.

Benefits:

  • A competitive salary (£24,000 - £28,000 per annum) depending on experience.
  • A supportive work environment.
  • Opportunities for growth and development within a respected local business.


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