Senior Receptionist

9 hours ago

London, Greater London, United Kingdom Franco's London Full time
Senior / Head Receptionist - Central London

We are seeking an experienced Senior / Head Receptionist to join our Front of House team at Franco's on Jermyn Street, Green Park.

About the Role

This is an exciting opportunity to work in a family-owned restaurant with a sister venue, Wiltons, also on Jermyn Street. As a Senior / Head Receptionist, you will be responsible for providing exceptional customer service, managing the front of house team, and ensuring a smooth service experience for our guests.

Key Responsibilities
  • Previous experience as a Senior or Head Receptionist in a similar establishment, catering for 80 to 120 covers during each service
  • Hospitality experience necessary
  • Sevenrooms & TISSL/Horizon experience would be beneficial
  • Exceptional customer service skills
  • Management & leadership skills
  • Excellent communication, organisational skills & telephone manner
  • Calm under pressure
  • Real pride & passion for what you do
  • Motivation, commitment, success orientated with a 'can do' attitude
  • Knowledge and diversity from previous roles to the team
  • Enthusiasm, drive & desire to learn
What We Offer
  • Approx. 15.40 to 16.40 per hour or 35,000 to 37,500 per year plus yearly bonus
  • Approx. 44 hours a week Monday to Saturday with 2 days off - flexible shifts
  • 28 days holidays (inc. bank holidays) + additional days given for years of service
  • Training & development opportunities including company funded courses
  • Career progression planning with platform 'Flow Hospitality'
  • Growth opportunities within both restaurants in the company
  • Complimentary meal for 2 on passing probation
  • 50% discount in each restaurant within the group (Franco's and Wiltons)
  • Company sickness pay
  • Company pension scheme
  • Uniforms provided and laundered
  • Delicious meals whilst on duty
  • Recommend a friend Scheme
  • Cycle to Work Scheme
  • Employee of the quarter and the year rewards
  • Annual staff party
About Us

Franco's first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco's is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.

The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco's is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays.

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