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Principal Technical Support Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom Orion Group Full time
Principal Technical Support Analyst

Our client, a leading energy company operator, is seeking a skilled Principal Technical Support Analyst to join their team in the UK.

Role Overview

As a Principal Technical Support Analyst, you'll play a vital role in our IT department, overseeing the Service Desk team and providing expert technical support.

Responsibilities
  • Supervisory: Lead and coordinate the Service Desk team, ensuring efficient resolution of end-user issues and analyzing Service Desk trends to identify improvement opportunities.
  • Technical: Provide 1st and 2nd line support to users, build and deploy IT equipment, troubleshoot and repair hardware, and ensure compliance with IT security standards.
Requirements
  • Proven experience in a supervisory role within a Service Desk environment.
  • Strong knowledge of Microsoft products, IT hardware, software, networks, and emerging technologies.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Flexibility to adapt to changing priorities.
  • A business-oriented mindset with a focus on efficiency and cost reduction.
  • Demonstrable experience as a Technical Support Analyst or similar role.
Location and Contract Type

Basingstoke, UK

Permanent

Be part of a dynamic team driving innovation in the energy sector.

Our role in supporting diversity and inclusion

At Orion Group, we are committed to sourcing personnel that reflects the diversity and values of our client base and our own organization.

We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification, and religion.