Culturally Sensitive Support Expert

1 week ago


Nottingham, Nottingham, United Kingdom Non Stores Full time

Are you a highly motivated and empathetic individual looking for a challenging role that makes a real difference?

We are seeking a skilled Diversity and Inclusion Specialist to join our Accident & Emergency team, supporting our stores in navigating serious events and ensuring that our customers receive the highest level of service.

This office-based role is located at our Nottingham Support Office within the D101 CCTV Monitoring Centre, where you will work closely with the Security Team, CCTV Monitoring Centre, Health & Safety, Properties, Logistics, and other important Support Office teams.

Your primary responsibility will be to understand the impacts of each Accident/Emergency situation, gathering information through phone calls/emails and identifying the best course of action. You will also have opportunities to gather information and schedule Incident Management calls to deal with serious incidents where there is no known date for which a store may reopen following a serious incident.

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, as well as a comprehensive benefits package including Boots Retirement Savings Plan, discretionary annual bonus, generous employee discounts, and flexible benefits scheme.

At Boots, we value diversity and inclusion, recognizing that our differences are what make us stronger. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.



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