Banking Support Professional
1 week ago
We are Office Angels, a leading recruitment agency specializing in temporary and permanent placements. Our mission is to connect talented individuals with top employers, providing personalized service and expert advice. As a Financial Services Assistant, you will play a vital role in our support team, interacting with clients, resolving queries, and delivering exceptional service.
About the Job:
In this role, you will be responsible for handling client inquiries, resolving issues, and maintaining accurate records. Your strong communication skills, problem-solving abilities, and willingness to learn will be essential in this position. If you possess a passion for customer service, banking, and finance, this could be the perfect opportunity for you to grow your career.
Responsibilities:
- Respond to client inquiries and resolve issues efficiently
- Manage client relationships, building trust and rapport
- Collaborate with internal teams to achieve shared goals
- Develop knowledge of banking systems and processes
- Identify and escalate complex issues to senior colleagues
Qualifications:
- Experience in customer-facing roles, preferably in banking or finance
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic knowledge of Microsoft Office applications
- Willingness to learn and adapt to new systems and procedures
Benefits:
£25,000 - £30,000 per annum
Pension and holiday allowance
Private health cover
Discretionary bonuses
Progression opportunities
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