Technical Support Professional

1 day ago


Bath, Bath and North East Somerset, United Kingdom Total Training Provision Full time
Job Title: Technical Support Professional

We are seeking a skilled and motivated Technical Support Professional to join our team at Total Training Provision.

As a Technical Support Professional, you will be responsible for providing high-quality technical support to customers, ensuring timely and accurate responses to their queries.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

You will be expected to meet defined metrics and benchmarks, as well as follow established processes and procedures.

A competitive salary of £20,000 - £25,000 per annum, depending on experience, is on offer for this exciting opportunity.

Key Responsibilities:
  • Triage, investigate and resolve technical support requests.
  • Coordinate support issues between customers and 3rd party vendors.
  • Communicate effectively with internal teams and customers.
  • Establish best practices throughout the technical support process.
Requirements:
  • Excellent verbal and written communication skills.
  • Analytical skills and ability to troubleshoot complex issues.
  • Strong organizational and time management skills.


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