Technical Support Apprentice Specialist

1 month ago


Bath, Bath and North East Somerset, United Kingdom Total Training Provision Full time
Job Summary

We are seeking a highly skilled Technical Support Apprentice to join our team at Total Training Provision. As a Technical Support Apprentice, you will play a vital role in providing exceptional technical support to our customers.

About the Role

This is an excellent opportunity for someone who is passionate about technology and customer service to develop their skills and knowledge in a fast-paced environment.

The successful candidate will be responsible for:

  • Providing high-quality technical support to customers via phone, email, and other communication channels;
  • Troubleshooting and resolving technical issues in a timely and efficient manner;
  • Collaborating with internal teams to ensure seamless communication and issue resolution;
  • Developing and maintaining knowledge of new technologies and trends;
  • Contributing to the development of best practices and processes within the technical support team.
Requirements

To be considered for this role, you must have:

  • A passion for technology and customer service;
  • Excellent communication and problem-solving skills;
  • The ability to work independently and as part of a team;
  • Strong analytical and troubleshooting skills;
  • Basic computer literacy and familiarity with software applications.
What We Offer

In return for your hard work and dedication, we offer a competitive salary, comprehensive training and development opportunities, and a dynamic and supportive work environment.

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience and qualifications.

Benefits

We offer a range of benefits, including:

  • Generous annual leave allowance;
  • Pension scheme;
  • Life insurance;
  • Access to training and development opportunities;
  • Flexible working arrangements;
  • Cycle-to-work scheme;
  • Bupa dental cover;
  • Subsidized gym membership.


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