Technical Support Specialist
4 days ago
Total Training Provision is a leading provider of technical support services. We are currently seeking an experienced Technical Support Specialist to join our team.
About the RoleThis role will see you working as part of our technical support team, providing high-quality support to our customers. The successful candidate will be responsible for ensuring customer satisfaction through timely and accurate responses to technical queries.
Key Responsibilities- Triage, investigate and resolve technical support requests.
- Coordinate support issues between customers and third-party vendors.
- Communicate effectively with customers and internal teams.
To be successful in this role, you will need:
- Excellent communication skills, both written and verbal.
- A problem-solving attitude with the ability to think creatively.
- Strong organisational and time management skills.
We offer a competitive salary of £25,000, plus a range of benefits including funded training opportunities, progression opportunities, flexible hours/hybrid working, life cover, company pension scheme, 32 days holiday (24 days + public holidays), paid sick pay, subsidised Bupa dental cover, subsidised gym membership, cycle to work scheme, free broadband service, charity day, employee assistance programme, access to Smart Health, long service awards, employee mortgage services, employee will writing services, enhanced maternity, paternity, adoption and surrogacy pay.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in this role, please submit your application by email.
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