Technical Support Specialist
5 days ago
We are seeking a skilled Technical Support Specialist to join our team at CV-Library in Bristol, UK. As a key member of our IT department, you will provide top-notch technical support to our employees, ensuring they have the best possible experience with our cutting-edge technology.
**Key Responsibilities:**
- Deliver exceptional technical support to diverse user groups, responding to incidents and requests in line with company Service Level Agreements (SLAs).
- Troubleshoot desktop, telephony, network, and printing errors.
- Investigate software issues and perform daily checks to ensure successful backups.
- Support and install hardware, software, and mobile devices.
- Administer servers and gain insight into infrastructure-based technology.
About You: We are looking for a self-motivated, methodical, and organized individual with excellent customer service skills. You should possess a logical approach to problem-solving and have experience in a similar role.
**Essential Skills:**
- Minimum 1-year experience in a similar role.
- Windows 10, MS Server 2012/2019, MS Office 365 expertise.
- Active Directory & Group Policy administration.
- IP networking & telephony, DNS, DHCP Server, network and desktop hardware knowledge.
- Customer-facing skills.
Estimated Salary: £31,500 per annum.
MARS Recruitment is an equal opportunities employer and welcomes applications from suitably qualified candidates regardless of background, marital status, national origin, religion, age, disability, or any other protected characteristic.
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