IT Support Professional
3 weeks ago
About In Technology Group
We are a leading provider of technology services in the educational sector, and we are seeking a skilled IT Support Technician to join our team.
Salary Information
The salary for this role is estimated to be around £30,000 per annum, depending on experience.
Job Summary
This is an exciting opportunity for a tech-savvy professional to elevate their career in IT support and take on a new challenge that offers a roadmap to management. As an IT Support Technician, you will be the primary contact for all IT-related issues, providing user management, troubleshooting, and application support.
Key Responsibilities
- Act as the initial point of contact for all IT queries and issues.
- Provide user management, troubleshooting, and application support for Office 365.
- Troubleshoot and manage Windows Server environments.
- Offer support for desktops, laptops, printers, and other peripherals.
- Escalate complex issues to higher-level support as needed.
- Maintain accurate records of support requests and resolutions in our ticketing system.
- Deliver exceptional customer service, ensuring client satisfaction.
Requirements
- Proven experience in an IT support role.
- Strong knowledge of Office 365 and Windows Server environments.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- A commitment to providing outstanding customer service.
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