Customer Service Team Lead

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom B&M Retail Full time

About the Role

We are seeking a Customer Service Manager to join our store team in Cheltenham. As a key member of our team, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.

Your Key Responsibilities

  • Drive your team to deliver personable, polite and prompt service in the checkout area
  • Act as a role model, displaying exceptional service to our customers
  • Be highly visible and approachable to customers and your colleagues
  • Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
  • Ensure compliance of company stock control procedures within the appropriate timelines
  • Ensure company property, cash and stock are secure at all times
  • Play a vital part in continuing to make our stores a fun place to work

About You

We are looking for enthusiastic, focused & driven team players with a passion for retail & delivering great service. Ideal candidates will have experience of managing a small to medium sized team, in a fast-paced retail environment.

What We Offer

  • Job stability and a clear path for your career progression and internal development
  • Amazing on the job training
  • 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy
  • Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
  • Wellbeing support & guidance through our Employee Assistance Programme
  • A stable & permanent 40 hour contract


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