Insurance Sector Delivery Lead

1 week ago


Peterborough, Peterborough, United Kingdom Westone Housing Ltd Full time

About the Role:

We are seeking an experienced Operations Manager to lead our Reinstatement and Rebuild team at Westone Housing Ltd, a leading provider of property conversion and repair services in Peterborough.

Job Summary:

The successful candidate will be responsible for inspiring and leading a high-performing team, creating and executing forward-thinking strategies to fuel our growth and performance, managing resources to meet changing requirements, and ensuring seamless daily operations.

Key Responsibilities:

  • Inspire and lead a high-performing Operations team from hiring and onboarding to mentoring and accelerating their professional development.
  • Collaborate with our Insurance Sector Key Account Manager to create and execute forward-thinking strategies to fuel our growth and performance.
  • Manage the Delivery Team resource, forecast, and plan to meet changing requirements.
  • Lead the team safely, ensuring rigorous adherence to Time, Cost, and Quality requirements in line with the commercial model agreed.
  • Collaborate with the Companies Leadership Team to support other leaders in the business to assist in supporting the Company strategy.
  • Take the lead in driving seamless daily operations, optimising workflows, and ensuring our team consistently outperforms SLAs with excellence.
  • Responsible for sourcing contractors with a view of developing our bank of approved contractors that meet Company requirements.
  • Implement departmental performance criteria, ensuring tasks are set and deadlines are met.
  • Responsible for driving the performance in the Sector to ensure the Annual Budget is at minimum met, ideally exceeded.
  • Ensure that appropriate project documentation is produced, including Employer's Requirements (ERs), pre-construction information, pre-tender plans, detailed design packages, schedules of work, detailed specifications, tender packages, and cost plans are prepared and implemented.
  • Ensure that project programmes are agreed between all project stakeholders and that key deadlines are met. Maintain regular communication with other internal departments regarding potential business impact and mitigation options.
  • Support Project Managers at pre-start, progress, and handover meetings with contractors & Clients and ensure clear communication throughout the course of each project.
  • Reviewing technical accuracy of repair specifications drafted by the Surveyors.

About You:

  • Proven positive track record of people management.
  • 5+ Years Experience in the Construction & Insurance Industry.
  • Excellent written and verbal communication skills.
  • Strong organisation and time management skills.
  • Have a proactive and solution-orientated approach to problem solving.
  • Proficiency in Microsoft Office Suite.

What We Offer:

  • Competitive Salary: £60,000 - £80,000 per annum.
  • Company pension scheme.
  • Employee discount.
  • On-site parking.
  • Wellness programmes.


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