Parking Appeals Case Officer
3 days ago
Make a difference in your community as a Parking Appeals Case Officer at South Gloucestershire Council.
We're looking for a skilled professional to join our team and help us enforce regulations and provide advice on parking services.
As a key member of our team, you will:
- Respond to challenges and appeals against Penalty Charge Notices issued, following statutory procedures and timescales.
- Make decisions on the validity of appeals and accept or reject them in accordance with agreed criteria.
- Provide advice to members of the public and businesses on parking controls in South Gloucestershire.
- Ensure the database for residents parking schemes in South Gloucestershire are kept up to date.
What we need from you:
- A relevant professional qualification such as NVQ level 3 in Notice Processing or equivalent relevant experience.
- The ability to manage and prioritise workload and comply with statutory requirements.
- Confidence with using software packages, such as Chipside.
- The ability to deal with members of the public who may be frustrated or disappointed, in a calm and controlled manner.
- Good verbal and written communication skills.
At South Gloucestershire Council, we value our staff as individuals and offer genuine flexibility to help them achieve a work/life balance.
We're committed to investing in our staff's careers and offer a range of training and development opportunities.
As a member of our team, you'll have access to a range of benefits, including generous annual leave, employee wellbeing support, and staff discounts.
We're proud of our diverse team and welcome applications from everyone.
Join us and be part of a team that's making a real difference to the lives of people in South Gloucestershire.
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