DS Concierge

2 months ago


London, Greater London, United Kingdom Pendragon Group Full time
About the Role

We are seeking a highly motivated and customer-focused DS Concierge to join our team at Pendragon Group. As a key ambassador for our luxury brand, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Curate unforgettable customer experiences, consistently surpassing sales and aftercare targets
  • Manage brand awareness to contribute to the growth and success of the dealership
  • Utilize technology to streamline processes and manage customer interactions, leveraging CRM systems, digital platforms, and video tools
  • Stay ahead of trends to deliver exceptional experiences and continuously learn to ensure fair treatment of customers
  • Support the DS Brand Manager with supply management, vehicle orders, business forecasting, and stock management
Requirements
  • Experience in curating customer experiences and managing brand awareness
  • Familiarity with products and services within the automotive and retail landscape, preferably within luxury brands
  • Proficiency in leveraging technology to streamline processes and manage customer interactions
  • Dedication to continuous learning and development
  • Commitment to treating customers fairly and adhering to FCA regulations
  • A Full UK Manual Driving licence
About Pendragon Group

We are a leading automotive retailer with a presence in 41 countries, offering customers an unparalleled blend of sophistication and technology. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life's fullest potential.


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