Customer Service Coordinator

18 hours ago


Hastings, East Sussex, United Kingdom CDH Recruitment Ltd Full time

Our client, a dynamic company based in Hastings, is seeking a skilled Customer Service Administrator to support their growth. As a key member of their team, you will play a vital role in ensuring seamless customer experiences.

Main Responsibilities
  • Monitor and respond to customer inquiries and orders in a timely and efficient manner.
  • Process new orders, print orders, and verify details, dates, and pricing to ensure accuracy.
  • Send order confirmations to customers and update the SAP system accordingly.
  • Coordinate with delivery depots to book orders and upload relevant information to the portal.
  • Update systems and inform relevant personnel of any changes or updates.
  • Handle phone calls, door buzzer notifications, and daily haulier paperwork with professionalism.
  • Process customer order update sheets, record failures or amendments, and assist with customer meetings to address issues.
  • Prepare service level reports and process shortages, updating shortage sheets and advising customers.
  • Monitor and process customer inquiries via inbox, taking daily morning meeting notes and dealing with customer requests.
  • Upload invoices and run orders reports on SAP, filtering for the day's uploads and removing cancelled orders.
  • Verify order delivery and check PODs to ensure all orders have been successfully delivered.
Requirements

To succeed in this role, you will need excellent communication and organizational skills, with the ability to work accurately and efficiently in a fast-paced environment.



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