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Customer Service Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at CDH Recruitment Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Main Responsibilities- Monitor and respond to customer inquiries and orders in a timely and efficient manner.
- Process and manage customer orders, including checking details, dates, and pricing.
- Send order confirmations to customers and process orders on our SAP system.
- Coordinate with delivery depots and upload orders to the portal.
- Update systems and notify relevant parties of any changes or issues.
- Answer and direct phone calls, as well as respond to door buzzer notifications.
- Manage daily haulier paperwork and uploads.
- Process customer order update sheets and record any failures or amendments.
- Assist with customer meetings to address issues and shortages.
- Prepare and submit service level reports.
- Process shortages and notify customers of any discrepancies.
- Monitor and respond to customer inquiries via email and inbox.
- Take daily morning meeting notes and assist with customer requests.
- Upload invoices and run orders reports on SAP.
- Verify delivery quantities and PODs to ensure accuracy.
- Investigate and resolve delivery discrepancies and price checks.
- Monitor credit control logs for top customers and review invoices for payment discrepancies.
- Excellent telephone manner and communication skills.
- Ability to quickly learn and adapt to new systems, including QuickBooks, SAP, and customer interface systems.
- Strong computer skills and multitasking abilities.
- Order processing and customer booking system experience.
- General office work and administrative skills.
- 40 hours per week, Monday to Friday.
- 08:00 - 17:00 with a 1-hour unpaid break.
We appreciate all applications and will respond to all candidates. If you have not heard from us within 7 days, please feel free to apply to future job postings.
