Community Outreach Coordinator

4 days ago


East Liverpool, Ohio, United Kingdom Fawkes & Reece (North) Full time

We are Fawkes & Reece (North), a leading Social Housing Contractor in North. We pride ourselves on delivering high-quality services to our customers, with a focus on quality of service and customer care.

About the Role

We are currently recruiting for a Tenant Liaison Officer to join our team on a fixed-term contract. As a key member of our team, you will be responsible for building strong relationships with tenants and providing exceptional customer service.

Key Responsibilities
  • Pre-entry visits and company inductions to ensure a smooth transition for new tenants.
  • Collecting tenancy agreement/approval forms and maintaining accurate records.
  • Visiting tenants in their homes to provide information on upcoming work and address any concerns they may have.
  • Acting as the primary point of contact for tenants, resolving any issues or queries promptly and professionally.
  • Establishing working relationships with neighbourhood housing associations and local stakeholders.

The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to build trust and rapport with tenants. A full driving licence and CSCS Card are also required for this role.

Salary and Benefits

A competitive salary of £25,000 - £28,000 per annum, depending on experience, plus benefits, is offered for this role. We pride ourselves on offering a supportive and inclusive work environment, with opportunities for professional growth and development.



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