Service Operations Manager
4 weeks ago
**Job Title:** Service Operations Manager
**About Us:** MasterMover Ltd is a world-leading manufacturer and supplier of electric tugs, providing innovative material handling solutions to a wide range of industries. Our commitment to quality, safety, and exceptional customer service has driven our growth and success globally.
**Job Overview:** As the Service Operations Manager, you will be responsible for overseeing and improving the delivery of our field service operations team. You will ensure that all after-sales support, maintenance, and repair services are executed efficiently and to the highest standard, ensuring customer satisfaction and operational excellence.
**Key Responsibilities:**
Lead and manage the field service operations team.
Develop and implement service strategies to improve customer satisfaction, service efficiency, and profitability.
Oversee the scheduling and delivery of maintenance, repair, and installation services.
Monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) are met or exceeded.
Manage service contracts, warranties, and customer support agreements.
Collaborate with the sales, logistics, and production teams to ensure seamless customer service.
Ensure compliance with health and safety regulations and quality standards.
Provide training and development opportunities for the service team to enhance skills and knowledge.
Act as a key point of contact for escalated service issues, resolving them promptly and effectively.
Continuously seek ways to improve service operations, leveraging technology and process improvements.
**What We Offer:**
Competitive salary and benefits package.
Opportunities for career progression and development within a growing company.
A dynamic and supportive work environment.
The chance to be part of a global leader in material handling solutions.
-
Service Operations Manager
2 weeks ago
Ashbourne, Derbyshire, United Kingdom MasterMover Limited Full timeService Manager Job Overview:MasterMover Limited is seeking a dynamic and experienced Service Manager to lead our field service operations team to new heights.Key Responsibilities:Lead and manage the field service operations team to ensure efficient delivery of after-sales support, maintenance, and repair services.Develop and implement service strategies to...
-
Store Operations Manager
2 days ago
Ashbourne, Derbyshire, United Kingdom Platinum Recruitment Consultancy Full timeAssistant General Manager Role in a Coffee-Focused Lifestyle BrandWe are seeking an experienced and motivated Assistant General Manager to join our team at a thriving coffee-focused lifestyle brand in Ashbourne, Derbyshire.About the CompanyOur client is a dynamic company that prides itself on providing high-quality coffee, good food, and community-driven...
-
Site Operations Manager
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Pilgrim's Europe Full timeJob SummaryWe are seeking a skilled Site Operations Manager to join our team at Pilgrim's Europe. The successful candidate will be responsible for managing Engineering, Site Maintenance teams and external contractors employed in the servicing and maintenance of all site, services and facilities, ensuring budgets and costs are effectively controlled.Key...
-
Key Operations Manager
1 week ago
Ashbourne, Derbyshire, United Kingdom Pilgrim's Europe Full timeAbout Pilgrim's EuropeWe are passionate about our people and recognise our teams, along with their individual drive and passion, are the reason for our continued success.Our OpportunityWe have an amazing opportunity for a Key Operations Manager at our site in Ashbourne. Job DescriptionThe role of Key Operations Manager is to lead our operations team and...
-
Business Operations Manager
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Jenrick Engineering Full timeJob Title: Bureau CoordinatorWe are seeking a highly skilled Utilities Co-ordinator to join our team at Jenrick Engineering. As a key member of our operations team, you will be responsible for the management of utilities across multiple sites.Key Responsibilities:Manage utilities across 30+ sitesCommunicate with caretakers to obtain meter readingsCollaborate...
-
Weighbridge Operator
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Ethero Full timeJob OverviewEthero is seeking a skilled Weighbridge Operator to manage the weighbridge operations at our production site. As a key member of our team, you will be responsible for ensuring accurate weight data recording, providing exceptional customer service, and collaborating with colleagues to maintain efficient site operations.Key ResponsibilitiesGreet...
-
Weighbridge Operator
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Ethero Full timeJob SummaryWe are seeking a skilled Weighbridge Operator to manage the weighbridge operations at our production site. The successful candidate will be responsible for accurately recording weight data, providing exceptional customer service, and collaborating with a small team to ensure efficient site operations.Key ResponsibilitiesGreet and interact with...
-
Cleaning Operative
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Mitie Full timeAbout the Role:We are seeking a skilled Cleaning Operative to join our team at Mitie. As a Cleaning Operative, you will be responsible for ensuring equipment is kept clean, well maintained and in safe working order, meeting all agreed SLAs.Key Responsibilities:Build your knowledge and understanding of the designated cleaning area, when the work needs to be...
-
Cleaning Operative
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Mitie Full timeAbout the RoleWe are seeking a skilled Cleaning Operative to join our team at Mitie. As a Cleaning Operative, you will be responsible for ensuring equipment is kept clean, well maintained, and in safe working order, meeting all agreed SLAs.Key ResponsibilitiesBuild your knowledge and understanding of the designated cleaning area, when the work needs to be...
-
Site Engineering Manager
2 weeks ago
Ashbourne, Derbyshire, United Kingdom Pilgrim's Europe Full time**Effective Engineering Management**To successfully manage the Engineering and Site Maintenance teams, and external contractors employed in the servicing and maintenance of all site services and facilities, ensuring budgets and costs are effectively controlled.The ideal candidate will have strong leadership and management skills, with the ability to...
-
Weighbridge Operator
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Ethero Full timeJob Summary:We are seeking a skilled Weighbridge Operator to join our production team at Ethero. The successful candidate will be responsible for managing the weighbridge, interacting with drivers, and accurately recording weight data using a Windows-based computer system.Key Responsibilities: Greet and interact with internal and external drivers, providing...
-
Weighbridge Operator
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Ethero Full timeWeighbridge Operator Role OverviewThe Weighbridge Operator will be responsible for managing the weighbridge, ensuring accurate and efficient weighing operations. Key responsibilities include: Managing the weighbridge to ensure accurate and efficient weighing operationsKey RequirementsThe ideal candidate will have: Excellent communication and...
-
Cleaning Operative
3 weeks ago
Ashbourne, Derbyshire, United Kingdom Mitie Full timeAbout the Role:We are seeking a skilled Cleaning Operative to join our team at Mitie. As a Cleaning Operative, you will be responsible for ensuring equipment is kept clean, well maintained, and in safe working order, meeting all agreed SLAs.Key Responsibilities:Build your knowledge and understanding of the designated cleaning area, when the work needs to be...
-
Machine Operations Specialist
2 days ago
Ashbourne, Derbyshire, United Kingdom Pilgrims Europe Full timeWe are seeking an experienced Machine Operations Specialist to join our team at Pilgrim's Europe in Ashbourne. As a Machine Operations Specialist, you will play a crucial role in ensuring the smooth operation of our machinery and maintaining high-quality production standards.About the RoleThe successful candidate will be responsible for setting up machinery,...
-
Customer Service Ambassador
2 weeks ago
Ashbourne, Derbyshire, United Kingdom Darwin Escapes Full timeAbout the RoleWe are seeking a skilled Receptionist to work in a part-time capacity at Rivendale Lodge Retreat in Ashbourne, Derbyshire.This is a permanent position, requiring the successful candidate to work 20 hours across variable days, including weekends and bank holidays.Flexibility is essential to meet the needs of the business.About Darwin...
-
Interim Site Engineering Manager
3 weeks ago
Ashbourne, Derbyshire, United Kingdom Pilgrim's Europe Full timeJob Summary: We are seeking an experienced Interim Site Engineering Manager to lead our Engineering and Site Maintenance teams, ensuring effective budget control and contracted services oversight.Key Responsibilities:Manage Engineering and Site Maintenance teams to deliver high-quality services and facilities.Oversee external contractors to ensure compliance...
-
Global Sales and Service Specialist
4 weeks ago
Ashbourne, Derbyshire, United Kingdom MasterMover Full timeJob Title: Global Sales and Service SpecialistAbout the Role:We are seeking a highly skilled and multilingual Global Sales and Service Specialist to join our team at MasterMover. As a key member of our sales team, you will be responsible for identifying and engaging with global customers, understanding their needs, and presenting MasterMover's solutions to...
-
Weighbridge Operator
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Ethero Full timeJob Title:Weighbridge OperatorJob Summary:Ethero is seeking a Weighbridge Operator to manage the weighbridge and ensure accurate weighing operations. The ideal candidate will have excellent communication skills and be able to work effectively in a team environment.Key Responsibilities: Manage the weighbridge to ensure accurate weighing operations Collaborate...
-
Cleaning Operative
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Mitie Full timeAbout the Role:We are seeking a skilled Cleaning Operative to join our team at Mitie. As a Cleaning Operative, you will be responsible for ensuring equipment is kept clean, well maintained, and in safe working order, meeting all agreed SLAs.Key Responsibilities:Build your knowledge and understanding of the designated cleaning area, when the work needs to be...
-
Production Operative
4 weeks ago
Ashbourne, Derbyshire, United Kingdom Adecco Full time £12 - £14Job Summary:Production Operatives are required to manage the busy workload of our client's products and services. This role is based at their site in Derbyshire, and it is essential to have your own car.Key Responsibilities: Keeping machines supplied with relevant loose and bulk materials Various shifts available - Monday to Friday, including Day / Night...