Service Operations Manager
3 days ago
**Job Title:** Service Operations Manager
**About Us:** MasterMover Ltd is a world-leading manufacturer and supplier of electric tugs, providing innovative material handling solutions to a wide range of industries. Our commitment to quality, safety, and exceptional customer service has driven our growth and success globally.
**Job Overview:** As the Service Operations Manager, you will be responsible for overseeing and improving the delivery of our field service operations team. You will ensure that all after-sales support, maintenance, and repair services are executed efficiently and to the highest standard, ensuring customer satisfaction and operational excellence.
**Key Responsibilities:**
Lead and manage the field service operations team.
Develop and implement service strategies to improve customer satisfaction, service efficiency, and profitability.
Oversee the scheduling and delivery of maintenance, repair, and installation services.
Monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) are met or exceeded.
Manage service contracts, warranties, and customer support agreements.
Collaborate with the sales, logistics, and production teams to ensure seamless customer service.
Ensure compliance with health and safety regulations and quality standards.
Provide training and development opportunities for the service team to enhance skills and knowledge.
Act as a key point of contact for escalated service issues, resolving them promptly and effectively.
Continuously seek ways to improve service operations, leveraging technology and process improvements.
**What We Offer:**
Competitive salary and benefits package.
Opportunities for career progression and development within a growing company.
A dynamic and supportive work environment.
The chance to be part of a global leader in material handling solutions.
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