Service Operations Manager
3 days ago
Service Manager Job Overview:
MasterMover Limited is seeking a dynamic and experienced Service Manager to lead our field service operations team to new heights.
Key Responsibilities:
- Lead and manage the field service operations team to ensure efficient delivery of after-sales support, maintenance, and repair services.
- Develop and implement service strategies to improve customer satisfaction, service efficiency, and profitability.
- Oversee the scheduling and delivery of maintenance, repair, and installation services to meet or exceed service level agreements.
- Manage service contracts, warranties, and customer support agreements to ensure seamless customer service.
- Collaborate with the sales, logistics, and production teams to ensure effective customer service.
- Ensure compliance with health and safety regulations and quality standards.
- Provide training and development opportunities for the service team to enhance skills and knowledge.
- Act as a key point of contact for escalated service issues, resolving them promptly and effectively.
- Continuously seek ways to improve service operations, leveraging technology and process improvements.
Requirements:
- Proven experience in a service management or operations management role, preferably within the manufacturing, engineering, or material handling industry.
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Technical background or strong understanding of machinery, mechanical or electrical systems.
- Excellent communication and customer service skills, with a commitment to delivering exceptional service.
- Ability to analyse data, monitor key performance indicators, and drive continuous improvement.
- Familiarity with service management software and CRM systems.
- Strong organisational skills and the ability to manage multiple priorities.
- Knowledge of health and safety regulations and best practices.
- A proactive and problem-solving approach with a focus on operational excellence.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career progression and development within a growing company.
- A dynamic and supportive work environment.
- The chance to be part of a global leader in material handling solutions.
This role requires a strong leader with excellent organisational skills, technical knowledge, and a customer-centric approach. If you are a results-driven Service Manager with a passion for delivering outstanding service and leading a dedicated team, we want to hear from you.
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