Service Operations Manager

3 days ago


Ashbourne, Derbyshire, United Kingdom MasterMover Limited Full time

Service Manager Job Overview:

MasterMover Limited is seeking a dynamic and experienced Service Manager to lead our field service operations team to new heights.

Key Responsibilities:

  • Lead and manage the field service operations team to ensure efficient delivery of after-sales support, maintenance, and repair services.
  • Develop and implement service strategies to improve customer satisfaction, service efficiency, and profitability.
  • Oversee the scheduling and delivery of maintenance, repair, and installation services to meet or exceed service level agreements.
  • Manage service contracts, warranties, and customer support agreements to ensure seamless customer service.
  • Collaborate with the sales, logistics, and production teams to ensure effective customer service.
  • Ensure compliance with health and safety regulations and quality standards.
  • Provide training and development opportunities for the service team to enhance skills and knowledge.
  • Act as a key point of contact for escalated service issues, resolving them promptly and effectively.
  • Continuously seek ways to improve service operations, leveraging technology and process improvements.

Requirements:

  • Proven experience in a service management or operations management role, preferably within the manufacturing, engineering, or material handling industry.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Technical background or strong understanding of machinery, mechanical or electrical systems.
  • Excellent communication and customer service skills, with a commitment to delivering exceptional service.
  • Ability to analyse data, monitor key performance indicators, and drive continuous improvement.
  • Familiarity with service management software and CRM systems.
  • Strong organisational skills and the ability to manage multiple priorities.
  • Knowledge of health and safety regulations and best practices.
  • A proactive and problem-solving approach with a focus on operational excellence.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career progression and development within a growing company.
  • A dynamic and supportive work environment.
  • The chance to be part of a global leader in material handling solutions.

This role requires a strong leader with excellent organisational skills, technical knowledge, and a customer-centric approach. If you are a results-driven Service Manager with a passion for delivering outstanding service and leading a dedicated team, we want to hear from you.



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