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Community Outreach Support Specialist

2 months ago

Croydon, Greater London, United Kingdom Hestia Housing Support Full time
About the Role

We are seeking a highly skilled and compassionate Community Outreach Support Specialist to join our team at Hestia Housing Support. As a key member of our Domestic Abuse Service, you will play a vital role in providing high-quality support to individuals and families affected by domestic abuse.

Key Responsibilities
  • Empower service users to improve their quality of life by promoting and maintaining independent living for themselves and any dependants they may have.
  • Enable service users to develop skills required for independent living and their broader needs by enabling access to other relevant services.
  • Encourage and promote a Multi-agency approach of working to ensure the needs of the service users are met to a high quality which will include partnership working within all aspects of service provision including when relevant, support planning.
  • Provide relevant support in accordance to service users' needs through support and safety planning, risk and needs assessments and through one to one sessions, building their self-esteem and enable them to live free from abuse.
  • Have excellent listening skills to support service users to overcome their traumatic experiences and signpost them to appropriate support agencies or therapies.
  • Work together with housing departments.
  • Continuously monitor the health and wellbeing, safety and security of our service users, to ensure that all concerns are addressed in a timely manner.
  • Adhere to all standards of the Floating Support Service Specification and the Quality Assessment Framework conditions, including, service delivery, completing all monitoring and relevant reports, case files and following all policy and procedures.
Requirements
  • Be open, honest and transparent towards Service users.
  • Our commitment to Equality, Diversity, and Inclusion.
  • Experience of working with people with a range of different support needs, aspirations for their future and associated risks.
  • Experience of delivering high quality floating/outreach support services to people with a range of needs and risks.
  • Good knowledge of welfare benefits and housing options and legislation related to statutory duty.
  • Knowledge of health and safety relevant to role as a Floating Support Worker and working in Service User's homes.
  • An ability to undertake client-focused key working, support planning and risk assessments to maximise Service Users' independence.
  • Good understanding of the range of issues, diagnoses and treatment relevant to the client group including mental health and substance misuse.
  • Commitment to equal opportunities and to promoting service users' rights, privacy, dignity, choice and control.
  • Ability to liaise with external professionals to inform and develop Service Users' support package.
  • Willingness to actively engage in undertaking relevant personal development and training.
  • Ability to travel throughout the Borough of operation.
  • Previous experience of using computer based systems to accurately record work and client details.
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.
About Us

We are a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for.

We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.