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Store Manager

2 months ago


Longford, Telford and Wrekin, United Kingdom World Duty Free - WDF Full time

Job Title: Store Manager

About the Role:

We are seeking an experienced Store Manager to join our team at World Duty Free - WDF. As a Store Manager, you will be responsible for managing all store operations, including the store team, to drive the employee and customer experience while delivering business results.

Key Responsibilities:

  • Recruit, motivate, and develop staff to achieve their potential.
  • Carry out regular team meetings with leaders to review performance, keep the team aware of business targets and objectives, and identify areas of focus.
  • Ensure leaders are utilizing manpower planning tools to organize teams to deliver exceptional customer service.
  • Regularly review sales, hourly, daily, and weekly to identify business needs.
  • Review store progress, comparing to previous months and years.
  • Coordinate and collaborate with Stock & Logistics Manager, Product Manager, Terminal Manager, and CSM to review customer complaints, replenishment actions, sales focus, and store progress.

Requirements:

  • Experience in successfully managing a team within a retail customer service and sales environment.
  • Excellent interpersonal skills and able to articulate in a clear manner in English to all levels of the organization.
  • Customer-focused and able to engage and influence internal and external customers.
  • Self-motivated, passionate, enthusiastic, and an effective team member/leader.

What We Offer:

  • Company bonus scheme.
  • Employee Assistance program – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us.
  • Discounts on products for our staff, family, and friends.
  • Travel discounts.
  • Free parking.
  • Pension scheme.
  • Healthcare.

About Us:

At World Duty Free - WDF, we strive to be a great employer by treating our employees with respect, engaging them in their job, growing their skills, and providing fair recognition and reward. We believe that our employees are the key to delivering exceptional customer service and driving business results.