E-Commerce Director
4 weeks ago
About the Role:
Furniture Village is seeking a highly skilled E-Commerce Director to lead our online retail division and drive omnichannel excellence. As a key member of our team, you will be responsible for growing our online performance, driving strategic initiatives, and delivering a best-in-class customer experience.
Key Responsibilities:
- Develop and implement a comprehensive e-commerce strategy that aligns with and accelerates our business growth.
- Identify market trends, competitor activities, and customer preferences to optimize our online platform.
- Build and lead a high-performing e-commerce team, providing strategic direction, mentorship, and support to team members to achieve business objectives.
- Utilize analytics to track KPIs and provide regular reports to senior management.
- Collaborate with marketing and agency teams to optimize conversion rates and customer experience.
- Ensure SEO markers are hit to ensure traffic flows to our website.
- Track and demonstrate the value of online in generating leads and driving footfall in stores.
- Oversee the user experience, designing and implementing strategies to enhance website usability and discoverability.
Requirements:
- Proven track record in scaling e-commerce operations with a deep understanding of omnichannel retailing, e-commerce technologies, and digital marketing.
- Adaptable, customer-first leader who thrives in fast-paced environments and fosters a collaborative culture.
- A good understanding of the omnichannel, furniture sector landscape, including 'bricks & mortar' retail.
- Highly growth-focused with an understanding of the commercials across the business.
- Proven experience in tracking leads and customer touchpoints throughout their journey.
- Experience of working with brands that have multiple stores across the UK.
- Familiarity with emerging trends and technologies in the e-commerce landscape.
- Experience in website management and functionality.
- SFCC (PWA kit) platform or other composable, headless storefront knowledge would be advantageous.
- Analytical mindset with the ability to interpret data to influence strategic decisions.
What We Offer:
- A competitive basic salary.
- Performance-based monthly bonus - 10-20% of monthly salary.
- Annual 'Family Partnership' staff profit share scheme (after 12 months of service) – 2024 award equated to 4% of annual salary.
- Private healthcare insurance.
- Car allowance.
About Us:
Furniture Village is a successful retail business that's a winning environment to work in. We are industry-recognized as 'Best Retail Family Business of the Year' and rated as a 'World Class business to work for'. We are caring, passionate, honest people who go the extra mile to ensure our customers are always delighted with our service. At Furniture Village, we take pride in selling beautiful furniture that can last a lifetime and in building strong and lasting relationships with the passionate, dedicated people we work with.
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