Colleague Experience Specialist

2 days ago

Liverpool, Liverpool, United Kingdom The Very Group Full time
About the Role

We are seeking a highly skilled and motivated Colleague Experience Specialist to join our People Team at The Very Group. As a key member of our team, you will play a vital role in ensuring our colleagues have a seamless and exceptional experience throughout their journey with us.

As a Colleague Experience Specialist, you will be responsible for delivering daily interactions and processing with operational excellence, while maintaining a focus on delivering a thoughtful and consistently high-quality experience across key focus areas. You will also identify and deliver incremental improvements to the colleague experience at various points in the journey.

Key Responsibilities:

  • Resolve colleague questions linked to pay or people processes and policies.
  • Support payroll by receiving, analyzing, and expanding data for input into the payroll system and running/checking of monthly payrolls.
  • Action all transactional processing linked to the colleague journey and pay and benefits – accurately and within agreed SLAs.
  • Provide administration and processing support to HR Operational teams and wider people team as and when required.
  • Follow documented playbooks and agreed processes to ensure a consistent and accurate delivery of service and transactions for our colleagues.
  • Continually build and develop playbooks to ensure they reflect the evolving tech and continuous improvements we can make for our colleagues to deliver the best service and outcomes.

About You

We are looking for someone who is passionate about colleague experience and has a good working knowledge of Microsoft Office applications, especially Excel, and people and payroll systems. You should be a clear communicator, able to build strong relationships, and be organized and able to prioritize your workload. Knowledge of relevant employment legislation, policies, and procedures is also essential.

What We Offer

  • A flexible, hybrid working model.
  • An inclusive culture and environment.
  • A £250 flexible benefits allowance to suit your needs.
  • 27 days holiday + bank holidays.
  • Udemy learning access.
  • Bonus potential (performance and business-related).
  • Up to 25% discount on.
  • Matched pension up to 6%.

How to Apply

Please note that the talent acquisition team is managing this vacancy directly. If successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks, and if a specific requirement of your role, a DBS (criminal records) check. Should your application progress, we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

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