Hotel Night Operations Coordinator

5 days ago


London, Greater London, United Kingdom Imperial London Hotels Limited Full time
About Us

Imperial London Hotels Limited operates seven 3 & 4-star hotels in the heart of Bloomsbury, London.

As a family-owned business, we have a unique heritage and culture that remains our foundation as we evolve and modernise.

We pride ourselves on delivering exceptional guest experiences and strive to make every stay unforgettable.

Your Role

As a Night Receptionist, you will play a vital role in delivering an outstanding guest experience from check-in to check-out.

You will interact with guests warmly and friendly, anticipating their individual needs and seeking opportunities to go the extra mile to wow our guests.

This is an exciting opportunity to join our team and contribute to our commitment to excellence.

Requirements
  • A working knowledge of Opera is essential for this role.
  • Previous experience gained in a Front of House, customer-facing position would be beneficial.
  • A good level of spoken and written English is required. If you speak other languages, this would be advantageous.
  • A confident and engaging personality with the ability to build rapport quickly.
  • The ability to effectively problem solve and find a resolution to our guests' satisfaction.
  • Excellent organisational skills with the ability to balance different priorities and remain calm under pressure.
Benefits

As a member of our ILH Family, you can expect:

  • Competitive salary: £24,232.00 per annum.
  • Free meals on duty.
  • Uniform & dry-cleaning.
  • Employee recognition and awards.
  • Social events.
  • Interest-free Season Ticket Loan / Travelcard Loan.
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
  • Shopping discounts across several high-street brands and online retailers.
  • Early Pay - Instantly access a portion of the pay you've already earned.
  • Employee Assistance Programme- Supported by Hospitality Action.
  • Training and development through our Imperial London Hotels Academy.
  • Access to fully funded apprenticeships (subject to eligibility).
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility).
  • Access to Supported Study Scheme (subject to eligibility).
  • Annual Free English Course accredited by UCL Centre for Languages & International Education.
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service.


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