Administrative Support Specialist
2 weeks ago
We are seeking a highly organized and detail-oriented Administrator to join our team at Personnel Selection. As an Administrator, you will provide administrative and customer service support to our Completions Underwriting Team, ensuring mortgage applications are processed efficiently and accurately.
Key Responsibilities- Process requests for offer extensions, edit, save, and produce letters
- Process requests to post/email mortgage offers
- Scan, upload, and allocate documents/emails to the DPR system
- Chase brokers, solicitors, and valuers for outstanding information/documentation
- Make outbound calls to solicitors, brokers, and other third parties
- Provide telephone support answering incoming calls during busy times and to cover absence
- Create customer mortgage offer packs
- Produce and send reminders to solicitors and brokers for expiring mortgage offers
- Provide support to the Completions Underwriters with post and ad-hoc duties
- Instruct valuation re-inspections using Quest website
- Organize declined/cancelled files, closing outstanding diaries/tasks
- Provide telephone support answering incoming calls during busy times and to cover absence
- Work to agreed objectives, service standards, and deliverables
- Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
- Develop positive working relationships with colleagues
- Make suggestions for improvements to processes to enhance service and efficiency
- Adhere to internal/external compliance, credit review, and audit requirements
- Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF)
- Take responsibility for your own learning and development
- All other associated duties and responsibilities and carry out any tasks as required by management
To be successful in this role, you will have previous experience of working within a proactive admin or customer service role and be used to juggling a high workload and dealing with a range of clients and customers over the phone and via email. You must have excellent attention to detail and be able to work well under pressure with the ability to prioritize effectively to ensure all administration is completed accurately and in a timely manner. Excellent communication skills, both written and verbal, are essential. You will be PC literate with a good knowledge of Microsoft Office products.
An interest in working within the financial services sector would be welcomed as we can offer career progression and development if desired or simply an interesting and varied role working for a successful and stable company. In return, we offer a competitive starting salary, full benefits package, and 25 days' holiday plus annual bonus scheme and on-site parking with hybrid working too.
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Fleet, Hampshire, United Kingdom Personnel Selection Full timeAbout the Role:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Personnel Selection. As an Administrative Support Specialist, you will provide administrative and customer service support to our Completions Underwriting Team, ensuring mortgage applications are processed efficiently and accurately.Key...
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Fleet, Hampshire, United Kingdom Personnel Selection Full timeAbout the Role:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Personnel Selection. As an Administrative Support Specialist, you will provide administrative and customer service support to our Completions Underwriting Team, ensuring mortgage applications are processed efficiently and accurately.Key...
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Fleet, Hampshire, United Kingdom Personnel Selection Full time{"title": "Administrator", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Administrator to join our team at Personnel Selection. As an Administrator, you will provide administrative and customer service support to our Completions Underwriting Team, ensuring mortgage applications are processed efficiently and accurately.Key...
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Fleet, Hampshire, United Kingdom Personnel Selection Full time{"title": "Administrator", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Administrator to join our team at Personnel Selection. As an Administrator, you will provide administrative and customer service support to our Completions Underwriting Team, ensuring mortgage applications are processed efficiently and accurately.Key...
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