Head of Customer Experience
3 weeks ago
This is a senior leadership role within our contact centre team, responsible for driving operational excellence and delivering exceptional customer experiences. The successful candidate will have a proven track record in scaling call centre operations, leading high-performing teams, and leveraging technology to enhance customer interactions.
Key Responsibilities:
- Develop and execute strategies to drive customer satisfaction and operational efficiency
- Lead and mentor a team of contact centre managers and agents to achieve business objectives
- Implement best practices to improve service levels, reduce costs, and enhance customer experiences
- Leverage advanced technologies to enhance customer interactions and improve operational efficiency
- Establish and monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) and customer satisfaction targets are met
- Minimum 10 years' experience in call centre management, with 5+ years in senior leadership
- Proven track record in scaling call centre operations and managing large teams
- Strong analytical skills and ability to make data-driven decisions
- Proficiency in call centre software and CRM systems (ideally HubSpot)
- Excellent communication, leadership, and interpersonal skills
MERJE is a leading recruitment agency specialising in contact centre and customer service roles. We work with a range of clients across various industries, providing expert recruitment solutions to help them achieve their business objectives.
-
Head of Contact Centre
1 month ago
Penwortham, United Kingdom CV-Library Full timeCall Centre Manager Preston, Full time in office. £50,000 - £60,000 MERJE is seeking an experienced Call Centre Manager to lead and scale the deal origination department for a leading broking company. This pivotal role requires a visionary leader with a proven track record in managing large-scale call centre operations and driving performance...
-
Customer Service Specialist
2 months ago
Penwortham, United Kingdom TRS Consulting Full timeField Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our team at TRS Consulting. As a Field Service Engineer, you will be responsible for the service, installation, repair, and maintenance of our range of advanced sterilization and endoscope washer disinfectors.Your BackgroundTo be considered for this role, you must have...
-
Customer Service Specialist
2 months ago
Penwortham, United Kingdom TRS Consulting Full timeField Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our team at TRS Consulting. As a Field Service Engineer, you will be responsible for the service, installation, repair, and maintenance of our range of advanced sterilization and endoscope washer disinfectors.Your BackgroundTo be considered for this role, you must have...
-
Head of Contact Centre Operations
4 weeks ago
Penwortham, United Kingdom MERJE Full timeCall Centre Manager OpportunityPreston, Full-time in office.As a seasoned Call Centre Manager, you will lead a high-performing team, optimize processes, and leverage technology to enhance customer experience and operational efficiency. This role offers a competitive salary, benefits package, and career growth opportunities in a fast-paced environment.Key...
-
Head of Contact Centre Operations
4 weeks ago
Penwortham, United Kingdom MERJE Full timeCall Centre Manager OpportunityPreston, Full-time in office.As a seasoned Call Centre Manager, you will lead a high-performing team, optimize processes, and leverage technology to enhance customer experience and operational efficiency. This role offers a competitive salary, benefits package, and career growth opportunities in a fast-paced environment.Key...
-
Golf Course Greenkeeper
5 months ago
Penwortham, United Kingdom Penwortham Golf Club ltd Full timeJob Overview: Nestled on the Bank of the River Ribble, our 116-year-old club is a hidden gem in the small town of Penwortham, Preston. Our 18 established USGA greens contribute to a rolling parkland course of high quality, with a testing par of 69 - the course inspiring and challenging in equal measure. We have an excellent opportunity for a senior,...
-
Dental Assistant/trainee
5 months ago
Penwortham, United Kingdom Penwortham Dental Practice Full time**About us** We are a mixed NHS & private dental practice situated in the heart Penwortham with local off-street parking. The practice is comprised of 5 modern surgeries benefiting from the latest technology in a desirable location with neighbouring cafes, restaurants, and other local amenities. We offer a wide range of both general and cosmetic procedures...
-
Floor/bar Staff
5 months ago
Penwortham, United Kingdom Black Bull Inn Full timeResponsibilities: - Prepare and serve alcoholic and non-alcoholic beverages to customers - Take customer orders and provide recommendations based on their preferences - Ensure the bar area is clean, organized, and well-stocked at all times - Check identification of customers to verify age requirements for purchase of alcohol - Handle cash transactions and...
-
Door to Door Sales Representative
3 weeks ago
Penwortham, United Kingdom Safestyle Full timeWe are seeking enthusiastic and motivated individuals to join our team of Self-Employed Door to Door Canvassers. As a representative of Safestyle, you will be responsible for engaging with customers and promoting our home improvement services.As a Self-Employed Canvasser, you will have the flexibility to work on your own schedule and choose the hours that...
-
Facilities Manager
4 weeks ago
Penwortham, United Kingdom Service Care Solutions Full timeJob Title: Facilities ManagerWe are seeking a highly skilled Facilities Manager to join our team at Service Care Solutions. As a key member of our operations team, you will be responsible for managing the building environment to ensure safe, compliant, and quality services are provided.Key Responsibilities:Develop effective relationships with internal and...
-
Facilities Manager
4 weeks ago
Penwortham, United Kingdom Service Care Solutions Full timeJob Title: Facilities ManagerWe are seeking a highly skilled Facilities Manager to join our team at Service Care Solutions. As a key member of our operations team, you will be responsible for managing the building environment to ensure safe, compliant, and quality services are provided.Key Responsibilities:Develop effective relationships with internal and...
-
Facilities Manager
4 weeks ago
Penwortham, United Kingdom Service Care Solutions Full timeJob Title: Facilities ManagerWe are seeking a highly skilled Facilities Manager to join our team at Service Care Solutions. As a key member of our team, you will be responsible for managing the building environment to ensure safe, compliant, and quality services are provided.Key Responsibilities:Develop effective relationships with internal and external...
-
Facilities Manager
4 weeks ago
Penwortham, United Kingdom Service Care Solutions Full timeJob Title: Facilities ManagerWe are seeking a highly skilled Facilities Manager to join our team at Service Care Solutions. As a key member of our team, you will be responsible for managing the building environment to ensure safe, compliant, and quality services are provided.Key Responsibilities:Develop effective relationships with internal and external...
-
Cruise Sales Expert
4 weeks ago
Penwortham, United Kingdom Succeed Recruitment Full timeOur client is a leading cruise specialist online travel agency, renowned for its exceptional customer service and expertise in the cruise industry. As a Specialist Cruise Consultant, you will play a vital role in providing unbiased advice and a first-class customer experience to clients seeking luxury cruise holidays. Your primary responsibility will be to...
-
Electrical Systems Engineer
4 weeks ago
Penwortham, United Kingdom BAE Systems Full timeJob Title: Principal Engineer - Electrical (Control & Instrumentation)Location: Various locations across the UK, with flexible working arrangements available.Salary: Competitive salary and benefits package.Job Summary:We are seeking a highly skilled Principal Engineer - Electrical (Control & Instrumentation) to join our team at BAE Systems. As a key member...
-
Electrical Systems Engineer
4 weeks ago
Penwortham, United Kingdom BAE Systems Full timeJob Title: Principal Engineer - Electrical (Control & Instrumentation)Location: Various locations across the UK, with flexible working arrangements available.Salary: Competitive salary and benefits package.Job Summary:We are seeking a highly skilled Principal Engineer - Electrical (Control & Instrumentation) to join our team at BAE Systems. As a key member...
-
Field Auditor
5 months ago
Penwortham, United Kingdom BCA Full time**ob Title: Field Auditor** **Location: Remote, Field-based (Midlands & Northern England)** **Salary: £25,000 + Company Car** **Working Hours: 40 hours per week Monday - Friday** **Job Status: Permanent** **Join the UK’s largest B2B used vehicle service** At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More...
-
Retail Sales Assistant
5 months ago
Penwortham, United Kingdom Lucy Lous Boutique Full time**Company description** Lucy Lous Boutique is a family run fashion boutique. We pride ourselves on excellent customer service and fashion for all ages and sizes. The brand is growing rapidly and has great career growth for an applicant with enthusiasm to sell within our stores and online. An applicant with a polite manner and natural selling skills is key...
-
Cruise Sales Consultant
4 weeks ago
Penwortham, United Kingdom Succeed Recruitment Full timeSpecialist Cruise Consultant OpportunityOur client, a leading online travel agency, is seeking a sales-driven and customer-focused Specialist Cruise Consultant to join their team. As a Specialist Cruise Consultant, you will work with inbound cruise sales enquiries, selling a wide range of cruise lines, from luxury six-star cruises to river cruises. You will...
-
Cruise Sales Consultant
4 weeks ago
Penwortham, United Kingdom Succeed Recruitment Full timeSpecialist Cruise Consultant OpportunityOur client, a leading online travel agency, is seeking a sales-driven and customer-focused Specialist Cruise Consultant to join their team. As a Specialist Cruise Consultant, you will work with inbound cruise sales enquiries, selling a wide range of cruise lines, from luxury six-star cruises to river cruises. You will...