Head of Contact Centre Operations
4 weeks ago
Preston, Full-time in office.
As a seasoned Call Centre Manager, you will lead a high-performing team, optimize processes, and leverage technology to enhance customer experience and operational efficiency. This role offers a competitive salary, benefits package, and career growth opportunities in a fast-paced environment.
Key Responsibilities:- Develop and execute strategies to scale call centre operations
- Lead and mentor a team of call centre managers and agents
- Implement best practices to improve service levels and reduce costs
- Leverage advanced technologies to enhance customer interactions
- Establish and monitor KPIs to ensure SLAs and customer satisfaction targets are met
- Minimum 10 years' experience in call centre management, with 5+ years in senior leadership
- Proven track record in scaling call centre operations and managing large teams
- Strong analytical skills and ability to make data-driven decisions
- Proficiency in call centre software and CRM systems (ideally HubSpot)
- Excellent communication, leadership, and interpersonal skills
If you're an experienced Call Centre Manager looking for a challenging role with significant growth potential, apply now to join this innovative broking company.
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Head of Contact Centre
1 month ago
Penwortham, United Kingdom CV-Library Full timeCall Centre Manager Preston, Full time in office. £50,000 - £60,000 MERJE is seeking an experienced Call Centre Manager to lead and scale the deal origination department for a leading broking company. This pivotal role requires a visionary leader with a proven track record in managing large-scale call centre operations and driving performance...
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Head of Customer Experience
3 weeks ago
Penwortham, United Kingdom MERJE Full timeCall Centre ManagerThis is a senior leadership role within our contact centre team, responsible for driving operational excellence and delivering exceptional customer experiences. The successful candidate will have a proven track record in scaling call centre operations, leading high-performing teams, and leveraging technology to enhance customer...
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Senior Call Centre Operations Manager
3 weeks ago
Penwortham, United Kingdom MERJE Full timeJob Title: Senior Call Centre Operations ManagerJob Summary: MERJE is seeking an experienced Call Centre Manager to lead and scale the deal origination department for a leading broking company.Key Responsibilities:* Develop and execute strategies to scale call centre operations* Lead and mentor a team of call centre managers and agents* Implement best...
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Gp Receptionist
5 months ago
Penwortham, United Kingdom St Fillans Medical Centre Full timeJob Title: GP Receptionist (Patient Co-ordinator) Line Manager: Reception Supervisor Accountable to: Practice Manager Hours per week: 25 Hours Per Week Our friendly GP practice based in Penwortham is looking for 1x part-time receptionist to join our team. The successful applicant will be responsible for undertaking a wide range of reception and...
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Homework Senior Product Development Manager
2 months ago
Penwortham, United Kingdom CV-Library Full timeWe have an exciting opportunity for an experienced Product Manager to join a leading, online Tour Operator as a Senior Product Development Manager. The role of the Senior Product Development Manager will support the business in driving forward our client's product range in line with an ambitious growth strategy. The candidate will be required to own new...
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Support Professional
4 weeks ago
Penwortham, United Kingdom Blue Ribbon Full timeSupport Worker OpportunityWe are seeking a dedicated and compassionate Support Worker to join our Residential service in Penwortham. As a Support Worker, you will play a vital role in providing effective support to individuals with Autism and/or Learning disabilities, promoting their independence and well-being.Key Responsibilities:Develop and maintain...
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Support Professional
4 weeks ago
Penwortham, United Kingdom Blue Ribbon Full timeSupport Worker OpportunityWe are seeking a dedicated and compassionate Support Worker to join our Residential service in Penwortham. As a Support Worker, you will play a vital role in providing effective support to individuals with Autism and/or Learning disabilities, promoting their independence and well-being.Key Responsibilities:Develop and maintain...
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Team Leader
5 months ago
Penwortham, United Kingdom Blue Ribbon Full timeWe currently have a vacancy for a Team Leader to manage a core team of Support Workers at our Residential Service in Preston. The Team Leader will work alongside our Support Workers to enable the individuals we support to access a full range of chosen activities. We are interested to hear from individuals who are passionate about assisting others, work with...
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Music Teacher
2 months ago
Penwortham, United Kingdom CV-Library Full timeVision for Education are recruiting for and Music Teacher for a secondary school based in Preston starting October 2024. The role The successful candidate will have Qualified Teacher Status in the UK and experience of teaching Music at KS3 and KS4 level. This role will start October 2024 and have no set end date. This role will be to cover a...
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Support Worker
5 months ago
Penwortham, United Kingdom Blue Ribbon Full timeWe currently have exciting opportunities for Support Workers to be part of a fabulous team in Preston. Support Workers will be involved in transitioning the people we support into their new home which will involve building trust and familiarity for the people we support to ensure their transition goes as smoothly as possible. Staff will then be given the...
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Senior Support Worker
5 months ago
Penwortham, United Kingdom Blue Ribbon Full timeWe currently have exciting opportunities for Senior Support Workers to be part of a fabulous team in Preston. Support Workers will be involved in transitioning the people we support into their new home which will involve building trust and familiarity for the people we support to ensure their transition goes as smoothly as possible. Staff will then be given...
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Senior Support Worker
5 months ago
Penwortham, United Kingdom Blue Ribbon Full timeWe currently have exciting opportunities for Senior Support Workers to be part of a fabulous team in Preston. Senior Support Workers will be involved in transitioning the people we support into their new home which will involve building trust and familiarity for the people we support to ensure their transition goes as smoothly as possible. Staff will then...
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Support Worker
5 months ago
Penwortham, United Kingdom Blue Ribbon Full timeWe currently have exciting opportunities for Support Workers to be part of a fabulous team in Preston. Support Workers will be involved in transitioning the people we support into their new home which will involve building trust and familiarity for the people we support to ensure their transition goes as smoothly as possible. Staff will then be given the...
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Male Support Worker
1 month ago
Penwortham, United Kingdom Blue Ribbon Full timeWe have an exciting opportunity for a Male Support Worker to be part of our fantastic Residential service in Penwortham!Applicants must be positive, possess a can-do attitude and have a genuine passion for providing effective support to individuals with Autism and/or Learning disabilities. You will need to get to know the individuals we support and...
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IT Support
2 weeks ago
Penwortham, United Kingdom CV-Library Full timeIT Support £30,000-£40,000 Location: Preston MERJE is seeking a highly skilled IT Support professional for a leading company in the Broking sector. This role offers an exciting opportunity to manage and maintain the IT infrastructure for a dynamic organisation of approximately 75 users. The successful candidate will be responsible for network...
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Senior Product Development Manager
1 month ago
Penwortham, United Kingdom Succeed Recruitment Full timeSenior Product Development ManagerWe are seeking an experienced Senior Product Development Manager to join our team at Succeed Recruitment Solutions. As a key member of our team, you will be responsible for driving forward our client's product range in line with an ambitious growth strategy.Key Responsibilities:Full ownership and responsibility for key...
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Senior Product Development Manager
1 month ago
Penwortham, United Kingdom Succeed Recruitment Full timeSenior Product Development ManagerWe are seeking an experienced Product Manager to join our team as a Senior Product Development Manager. This role will support the business in driving forward our client's product range in line with an ambitious growth strategy.Key Responsibilities:Full ownership and responsibility for key bedbank and global hotel chain...
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Senior Product Development Manager
1 month ago
Penwortham, United Kingdom Succeed Recruitment Full timeSenior Product Development ManagerWe are seeking an experienced Senior Product Development Manager to join our team at Succeed Recruitment Solutions. As a key member of our team, you will be responsible for driving forward our client's product range in line with an ambitious growth strategy.Key Responsibilities:Full ownership and responsibility for key...
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Senior Product Development Manager
1 month ago
Penwortham, United Kingdom Succeed Recruitment Full timeSenior Product Development ManagerWe are seeking an experienced Product Manager to join our team as a Senior Product Development Manager. This role will support the business in driving forward our client's product range in line with an ambitious growth strategy.Key Responsibilities:Full ownership and responsibility for key bedbank and global hotel chain...
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Registered Homecare Manager
4 weeks ago
Penwortham, United Kingdom Halcyon Health & Social Care Full timeJob Title: Registered Homecare ManagerHalcyon Health & Social Care is seeking an experienced and dedicated Registered Homecare Manager to lead our new children's residential service in East Lancashire. As a key member of our team, you will be responsible for overseeing the daily operations, care provision, and regulatory compliance of our service.Key...