Customer Service Representative

3 days ago

Wigan, Wigan, United Kingdom Apcoa Parking Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Apcoa Parking. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Respond to inbound calls from clients and customers to arrange clamping and de-clamping of vehicles parked incorrectly.
  • Handle inbound email queries from clients and customers, advising them on how to appeal correctly.
What We Offer

We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their skills. As a Customer Service Advisor, you will have the opportunity to work with a passionate and friendly team, and will be given every chance to progress within the company.

We celebrate individuality and reward and recognize employees who go above and beyond. Our benefits package includes:

  • Full training and development opportunities
  • Chance to learn multiple skills in different sectors of the parking industry
  • Full-time employment
  • Pension scheme
  • Hourly wage
  • Free town centre parking
Requirements

To be successful in this role, you will need to have a passion for providing outstanding customer service, a strong ability to communicate effectively, and a desire to succeed in your role. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.

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