Store Operations Manager

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Baggage factory Full time

Job Summary:

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Baggage Factory. As a key member of our retail operations team, you will be responsible for overseeing the daily operations of our store, ensuring a smooth and efficient customer experience.

Key Responsibilities:

  • Oversee all daily store operations, including inventory management, stock ordering, and merchandising.
  • Train and supervise staff members, providing guidance and support as necessary.
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner.
  • Monitor and control store expenses, ensuring compliance with company policies and procedures.
  • Develop and implement strategies to improve store performance, customer satisfaction, and employee engagement.

Requirements:

  • Minimum 2 years of experience in a retail store management or supervisory role.
  • Strong organizational and leadership skills, with the ability to multitask and prioritize tasks effectively.
  • Excellent communication and interpersonal skills, with the ability to interact with staff and customers in a professional and courteous manner.
  • Ability to work in a fast-paced environment and handle pressure situations calmly.
  • Proficiency in using computer software for inventory management and other retail operations tasks.

Preferred Qualifications:

  • GCSE or equivalent (preferred)
  • Retail store or deputy manager role: 2 years (preferred)
  • Customer service: 2 years (preferred)
  • Retail management: 2 years (preferred)
  • Management: 2 years (preferred)

Work Environment:

This is a full-time position, requiring flexibility to work a variety of shifts, including weekends and holidays.



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