IT Support Specialist

6 days ago

City of London, Greater London, United Kingdom Swoop Recruitment Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Swoop Recruitment. As an IT Support Specialist, you will play a crucial role in providing technical support to our clients and ensuring the smooth operation of their IT systems.

Key Responsibilities
  • Daily User Account Management: Efficiently manage user accounts, including onboarding new starters and offboarding leavers, ensuring seamless transitions.
  • Equipment Procurement: Take charge of ordering necessary IT equipment to facilitate the needs of our growing team.
  • Asset Management: Maintain accurate records of IT assets and ensure their proper allocation and utilisation.
  • User Account Maintenance: Regularly update user accounts and permissions to reflect organisational changes and requirements.
  • IT Service Desk Support: Provide responsive and effective support to resolve IT issues across the business, demonstrating strong troubleshooting skills.
  • Administrative Assistance: Assist the IT Manager with administrative tasks as needed to ensure efficient departmental operations.
  • Timely Query Resolution: Address IT-related queries promptly and professionally, offering solutions to minimize disruption.
  • Office Setups and Moves: Offer hands-on support during office setups and relocations, ensuring IT infrastructure readiness.
  • Support for Business Expansion: Collaborate with regional teams to facilitate smooth IT integration when acquiring new businesses, ensuring a seamless transition for new team members.
Requirements
  • Previous experience in a corporate IT support role, using Microsoft Azure.
  • Strong stakeholder management and engagement skills.
  • Proactive attitude with a commitment to going above and beyond to assist others.
  • Exceptional organisational abilities and attention to detail.
  • Proficiency in providing desktop support and troubleshooting various IT issues.
  • Ability to adapt and multitask in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Knowledge of ITIL principles is a plus.

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