Technical Product Advisor

1 week ago


Manchester, United Kingdom CV Library Full time
Job Description:
CV Library seeks a Technical Product Advisor to join our team in Manchester. This role requires a seasoned technical professional to provide expert technical support and guidance to field engineers on-site and remotely, empowering them to deliver efficient solutions to our clients.

Responsibilities:
• Provide technical support and guidance for access control products to engineers on-site and remotely, addressing complex technical issues effectively.
• Troubleshoot hardware and software-related problems, leveraging your knowledge of access control systems to resolve issues efficiently.
• Conduct diagnostic analysis of systems to ensure optimal performance, guiding engineers through repairs and adjustments.
• Document and escalate critical issues to maintain a high standard of customer satisfaction.
• Serve as a technical resource for the team, providing training and sharing expertise to enhance our service offering.
• Stay current with the latest developments in access control technology and industry standards.

Requirements:
• Proven experience in access control product support, particularly in a field or on-site support role.
• Excellent problem-solving skills with a strong attention to detail.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Knowledge of software troubleshooting and basic networking, ideally with access control or security systems.
• Self-motivated, able to work independently as well as part of a team.
• Based in or near Manchester, with a willingness to occasionally travel as required.

Salary and Benefits:
• Competitive salary: £35,000 - £40,000 per year.
• Opportunities for professional development and career growth.
• A collaborative and supportive team environment.
• A chance to work with cutting-edge access control technology.

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