Technical Support Advisor

4 months ago

Manchester, United Kingdom Johnson Controls Full time

**What you will do**

Johnson Controls are global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet

We are looking for skilled Technical Support advisors to be part of our great team. Our team supports over 300,000 customers annually, making sure they are safe and secure with a working alarm system.

We offer on-going training, job security and career development within a business that really does offer opportunity locally, nationally and globally. We are looking to grow our team to service our exciting range of residential, commercial, industrial, public sector and blue-chip customers.

**How you will do it**

The ROC (Remote Operating Center) operates 24 hours a day and is the most adaptable and versatile operational department within the company.

This is a phone based, security system support position that provides technical support to the field engineers and customers. You will work in our office in Manchester, on the 7 week rota schedule, where you'll need to be available on 2 weekends.

In this role you will be:

- Diagnosing and troubleshooting security alarm faults.
- Using a broad range of monitoring and programming software.
- Providing a high level of customer service to external residential and commercial customers.
- Dealing discreetly with bespoke and high security customer requirements.
- Assisting field engineers to ensure remote connectivity to alarm systems.

**What we look for**

**Required**
- An interest in problem solving.
- Excellent communication skills are essential.
- The ability to relay technical information to a non-technical audience.

**Preferred**
- Experience in a technical problem solving will be advantageous.
- Experience in over the phone customer service.
- Background in customer services.

If you are successful, we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.

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