CRM Data Analyst
2 days ago
Samsung is seeking a skilled CRM Analyst to join our team in Europe. As a CRM Analyst, you will play a critical role in analyzing customer data and interactions to drive actionable insights that enhance our customer relationships and maximize business value.
Key Responsibilities- Analyze reseller behavior and preferences by examining demographics, purchasing trends, product usage data, spending habits, loyalty metrics, and other relevant factors.
- Assist the CRM Operations Manager in maintaining the portal by uploading content and providing close support to the European subsidiary to ensure portal activity.
- Enhance the partner portal by evaluating user interactions and generating regular reports for team review, facilitating collaborative efforts to enhance portal functionality and user experience.
- Good understanding of CRM systems and management skills, preferably Salesforce
- Strong analytical skills
- Strong database management skills
- Familiarity with Microsoft Office including Access and Excel
- Ability to problem solve and ownership of a project
- Ability to work well in groups
- Ability to multitask
- Hybrid working (3 days office & 2 days at home)
- Bonus Scheme
- Pension contribution
- 3 x volunteering days each year
- Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday
- Access to staff sales discounts on a wide range of Samsung products
- Access to discount shopping portal
Samsung is an equal-opportunity employer and values diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We create the future by fostering a diverse culture to drive sustainable growth.
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