Crisis Management Specialist
1 month ago
Crisis Management Role
We are seeking an experienced Crisis Manager to lead our crisis management efforts at Smart DCC. This role is pivotal in ensuring the alignment of crisis management strategies with our objectives and industry best practices.
Key Responsibilities
- Develop a comprehensive Business Resilience framework, focusing on Crisis Management strategy in accordance with internal policies, procedures, and ISO 22361 and 22301 standards.
- Lead the creation and maintenance of Crisis Management Plans, playbooks, and flow charts, including collaborating with Internal and External Communications to develop clear messaging and press releases.
- Ensure clarity of roles and responsibilities within the Crisis Management Team (CMT) through training, awareness programs, and regular crisis exercises.
- Coordinate and conduct crisis exercises aligned with DCC policies, procedures, and ISO 22361 standards to enhance the CMT's capabilities.
- Conduct debriefs and evaluations following crisis events and exercises to identify areas for improvement and recommend updates to crisis management plans and processes.
- Monitor industry trends, risks, threats, and best practices to adapt to crisis management strategies, accordingly, collaborating with internal teams and stakeholders.
Requirements
- Experience designing and delivering crisis management exercises.
- Stakeholder management at various levels of seniority.
- Academic background in related fields is a bonus.
- Team Building and Motivation: We'll give you the support to do purposeful work, help us grow, or build the career you want.
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