IT Operations Specialist
7 days ago
About the Role
We are currently looking for an IT Operations Technical Analyst to join our busy team in Macclesfield.
Key Responsibilities
- Resolve incidents and requests in line with defined ITIL-based processes and agreed business service levels.
- Deliver IT support and troubleshooting for Bodycote facilities and end-users in a predominant Windows environment.
- Monitor and manage Bodycote infrastructure in the field on a day-to-day basis.
- Identify areas of improvement and implement corrective action to enhance Group IT Service Delivery.
- Engage in new and upcoming IT-related projects relating to upgrades and service improvements.
- Represent Group IT within the business, delivering world-class customer service at all times.
- Collaborate with a global Bodycote Group IT presence, supporting over 4,500 IT users in 180+ locations.
Key Requirements
- Broad knowledge of Windows Server and Client operating systems, with a strong technical background in Microsoft technologies (e.g., Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS, and File Sharing permissions).
- Familiarity with mobile operating systems (Android and iOS).
- Knowledge of backup technologies and data safeguarding practices.
- Understanding of networking fundamentals (LAN, WAN, Switches).
- Working knowledge of ITIL-based processes.
- Flexible approach and excellent interpersonal skills, capable of working independently and as part of a team.
- Willingness to travel, with occasional requirements to visit Bodycote sites across the UK and Europe.
What We Offer
- Minimum of 5 years' experience in a customer-facing role supporting a complex Windows-based environment.
- ITIL Foundation Level certification.
- Experience with Microsoft cloud-based technologies, such as Office 365 and Entra ID Administration.
- Knowledge of Asset Management and Mobile Device Management technologies, such as Intune.
- A competitive salary and benefits package, including a pension scheme, life assurance, and employee assistance program.
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