Area Tenancy Manager

3 weeks ago


Wembley, United Kingdom Brent Council-Housing Full time
About the Role

We are seeking a skilled and dedicated Area Tenancy Manager to join our Housing Management Service. As an Area Tenancy Manager, you will be responsible for managing the end-to-end tenancies for a patch of social tenants or licensees.

Key Responsibilities
  • Manage voids, lettings, income and arrears, anti-social behaviour (ASB), and provide holistic, person-centred support
  • Develop detailed knowledge across various areas of tenancy management
  • Improve the quality and perception of the Housing Management Service
  • Work with services across the Council to ensure vulnerable tenants have access to services they need
  • Uphold the guidelines set out by the Social Housing Regulation Act 2023
Requirements
  • Resilient individuals who thrive in dynamic environments
  • Great sense of humour, team spirit, and strong customer service skills
  • Knowledge of local authority statutory and support services related to housing
  • Awareness of relevant housing legislation and welfare benefits
  • Excellent organisational and IT skills
What We Offer
  • Manageable workloads with consistent housing patches
  • Opportunities for training and career development across various housing service areas
  • A supportive team culture where laughter and friendships thrive
  • A hybrid working model with office or on-site presence three times a week

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