Technical Support Representative

4 weeks ago


Darlington, United Kingdom EE Full time
Job Description

We are seeking a skilled and empathetic Customer Service Specialist to join our team at EE. As a key member of our support team, you will be responsible for delivering exceptional customer experiences over the phone.

About the Role

This is an excellent opportunity for someone who enjoys problem-solving, is calm under pressure, and has strong communication skills. You will work closely with customers to understand their broadband-related queries and provide tailored solutions to resolve their issues.

In this role, you will have the opportunity to develop your skills and knowledge in technical support, working collaboratively with a dynamic team to deliver outstanding results.

Requirements

To succeed in this role, you should possess:

  • Excellent communication and interpersonal skills
  • Ability to remain calm and composed in pressurized situations
  • A passion for solving problems and finding creative solutions
What We Offer

We offer a competitive salary of £23,504 rising to £24,064 after 8 months, as well as a range of benefits including online GP services, market-leading paid carer's leave, and family-friendly policies. You will also have access to extensive training and development opportunities to help you grow your career.

Our team culture is built on trust, respect, and open communication. We believe in supporting our employees' wellbeing and providing a healthy work-life balance. If you are a motivated and caring individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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