Customer Support Officer

3 weeks ago


Stowmarket, Suffolk, United Kingdom Suffolk County Council Full time
Customer Support Officer

We are seeking a dedicated and proactive Customer Support Officer to join our team. As a key member of our Customer Support Team, you will provide excellent customer service to our residents and communities.

About the Role

This is a frontline position that requires excellent communication skills, as you will be interacting with customers via various communication methods, including telephone enquiries. You will need to be able to handle a high volume of calls, providing support and resolving issues in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to residents and communities
  • Handle high-volume telephone enquiries and resolve issues
  • Work collaboratively with the Customer Support Team to achieve service delivery goals
  • Participate in ongoing learning and development opportunities to improve service delivery
What We Offer

We offer a competitive salary, generous leave entitlement, and a range of benefits, including a Local Government Pension Scheme and Wellbeing Support Program. We are committed to supporting equality and diversity, and we welcome applications from candidates who share our values.

If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.



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