Customer Support Officer

3 weeks ago


Stowmarket, Suffolk, United Kingdom Suffolk County Council Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Customer Support Officer. The successful candidate will provide excellent customer service to our residents and communities, working in a fast-paced environment with a high volume of telephone enquiries.

Key Responsibilities
  • Provide exceptional customer service to residents and communities via telephone, email, and other communication methods.
  • Work collaboratively with colleagues to resolve customer queries and issues in a timely and professional manner.
  • Develop and maintain a thorough understanding of our services and policies to provide accurate information to customers.
  • Contribute to the development and implementation of customer service initiatives to improve the overall customer experience.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of providing excellent customer service.
  • Ability to work in a fast-paced environment with a high volume of telephone enquiries.
  • Strong problem-solving and analytical skills, with the ability to resolve customer queries and issues in a timely and professional manner.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • The chance to make a real difference to the lives of our residents and communities.


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