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Account Director

2 months ago

London, Greater London, United Kingdom Marlowe Software, Risk and Compliance Full time
About the Role

The Account Director will be responsible for delivering high-quality consultancy services to assigned key clients, working closely with Technical Account Managers to ensure seamless service delivery. This role requires a qualified health and safety professional with a strong understanding of regulatory landscapes and a proven track record of managing client relationships.

Key Responsibilities
  • Client Management: Develop and maintain strong relationships with key clients, ensuring their needs are met and exceeded.
  • Service Delivery: Oversee the delivery of consultancy services, ensuring high-quality reports and timely completion of tasks.
  • Quality Assurance: Implement and track quality objectives, ensuring compliance with SLAs, client protocols, and industry standards.
  • Business Development: Identify opportunities to grow client accounts, offering additional services to increase revenue.
  • Team Management: Manage direct reports, providing guidance and support to ensure team success.
  • Reporting and Analysis: Produce regular and ad-hoc reports on client progress, identifying trends and areas for improvement.
  • Compliance and Risk Management: Ensure clients are informed of high-risk issues and implement corrective actions as needed.
Requirements
  • Qualifications: NEBOSH H&S Diploma or equivalent, with a minimum 5 years' experience in health and safety consultancy.
  • Skills: Excellent IT skills, ability to work autonomously, and strong communication skills.
  • Experience: Proven track record of managing client relationships and delivering high-quality consultancy services.
What We Offer
  • Competitive Salary: A competitive salary package, reflecting your experience and qualifications.
  • Opportunities for Growth: A dynamic and supportive work environment, with opportunities for career advancement.
  • Benefits: A range of benefits, including 25 days annual leave, contributory pension scheme, and voluntary private medical insurance.