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Claims Team Leader

2 months ago


Manchester, United Kingdom Rev & Regs Full time
Job Description

Rev & Regs is seeking a highly skilled Claims Team Leader to join our team in the insurance industry. The role can be based in a hybrid environment, with 3 days per week in our Manchester or Croydon office.

The Claims team is responsible for assessing and managing indemnity provided to policyholders for various legal actions, including employment, property, and contractual disputes, as well as fitness to practise investigations.

Key Responsibilities:

  • Under the supervision of the Claims Manager, lead and manage a team of claim handlers using best practices, including regular 1-2-1s.
  • Support the Claims Manager and other senior leaders in the development and promotion of the legal expenses team.
  • Take responsibility for and oversight of all claims handled by the legal expenses team, including monitoring and overseeing the progress of individual team members' objectives set by the Claims Manager.
  • Ensure that all claims handled by the legal expenses team are handled in a proactive manner and in accordance with the Claims Philosophy.
  • Take full responsibility and accountability for your workload of claims covering the varied classes of business handled by the legal expenses claims team.
  • Have a detailed knowledge of policy wordings and their application for all the varied classes of business handled by the legal expenses claims team.
  • Support the Claims Manager in the oversight of external service providers and TPAs used by the legal expenses claims team and maximize their effectiveness.
  • Ensure good and regular lines of communication exist with key brokers and maintain relationships.
  • Act on feedback on claims service and address any problems quickly (and escalate if needed).
  • Contribute to claims team projects as required by the Claims Manager.

Requirements:

  • Proven leadership capability or the ability to lead a team.
  • Either legal qualifications or experience as a claims practitioner with relevant experience, including studying towards or having a real desire to study towards CII qualifications.
  • Good Microsoft Office skills, including Word, Excel, Access, and Outlook, and the ability to become fully competent with our in-house systems.
  • Excellent time management skills, in order to adhere to demanding service level standards and maintain an active case load.
  • Excellent written and oral communication skills.

Salary and Benefits:

£51,000 plus 10% bonus.